All
Environment
1 Windows 2008 R2 x64 Master server running Enterprise server 7.6.0.2
2 Windows 2008 R2 x64 Media servers running Enterprise Server 7.6.0.2
300+ Various flavours of Win 2003 and 2008 running various flavours of 6.X
I'm attemtping to do a push install from the media server to selected clients as a test, have tried a range of OSs, both 32 (from another 32 server) and 64 bit and a number of different starting Netbackup levels
So far none of these work. I've logged a call and they checked the logs but so far no joy. The install seems to fallover at the point at which it is querying the source location of the installation files. According to the logs the file copy to the client does work, and running the preinstallation checks doesn't give up any issues.
I know there are additional firewall ports both windows and NB that need to be open but I thought we had done this.
Could someone please confirm which ports are needed to be open and if there are any other known issues with the Windows push install.
I did not that the push install temp directory is being created on the C: drive while the NB installation etc is on the D:
Below is a copy of the log
Thanks in advance
:(02/03/15 11:45:09)->Log Started: ID:1
1:(02/03/15 11:45:22)->Creating destination connection: APPS54, awilsonadmin
1:(02/03/15 11:45:22)->Connecting to remote WMI service: APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:45:22)->Connecting: root\cimv2, APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:45:23)->Connecting to remote registry: APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:45:23)->Connecting: root\default, APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:45:26)->Querying remote drives...
1:(02/03/15 11:45:26)->Creating remote install directory...
1:(02/03/15 11:45:26)->Creating folder: C:\BEW-59820E1306CD41A08591A1A45A4157D6
1:(02/03/15 11:45:26)->Creating process: cmd.exe /c md C:\BEW-59820E1306CD41A08591A1A45A4157D6
1:(02/03/15 11:45:28)->Creating share: BEW-59820E1306CD41A08591A1A45A4157D6, C:\BEW-59820E1306CD41A08591A1A45A4157D6, BEWPush Temporary Directory
1:(02/03/15 11:45:28)->Creating security descriptor...
1:(02/03/15 11:45:28)->Creating security DACL...
1:(02/03/15 11:45:28)->Establishing connection to network resource: \\APPS54\BEW-59820E1306CD41A08591A1A45A4157D6, ALLIANCE\awilsonadmin
1:(02/03/15 11:45:28)->Connection has been established: \\APPS54\BEW-59820E1306CD41A08591A1A45A4157D6, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:38)->Getting server information...
1:(02/03/15 11:46:38)->ERROR: Code(-2147417848): executing query: select * from Win32_OperatingSystem
1:(02/03/15 11:46:38)->Pushing files: C:\Users\AWILSO~1\AppData\Local\Temp\NBStaging\PC_Clnt\x86\NBUPush_ALLIANCE_APPS54.lst
1:(02/03/15 11:46:38)->Reading push files: C:\Users\AWILSO~1\AppData\Local\Temp\NBStaging\PC_Clnt\x86\NBUPush_ALLIANCE_APPS54.lst
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\Bkupinst.xsl, \temp\nbusetup\Bkupinst.xsl, 1
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\data1.cab, \temp\nbuSetup\data1.cab, 1
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\data2.cab, \temp\nbuSetup\data2.cab, 1
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\data3.cab, \temp\nbuSetup\data3.cab, 1
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\data4.cab, \temp\nbuSetup\data4.cab, 1
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\NBUPush_ALLIANCE_APPS54.resp, \temp\nbuSetup\NBUPush_ALLIANCE_APPS54.resp, 1
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\setup.exe, \temp\nbuSetup\setup.exe, 1
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\strpimon.exe, \temp\nbuSetup\strpimon.exe, 1
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\VxLogServer.exe, \temp\nbuSetup\VxLogServer.exe, 1
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\VxSetup.ini, \temp\nbuSetup\VxSetup.ini, 1
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\Symantec NetBackup Client.msi, \temp\nbuSetup\Symantec NetBackup Client.msi, 1
1:(02/03/15 11:46:38)->Pushing files...
1:(02/03/15 11:46:38)->Disconnecting from network resource: \\APPS54\BEW-59820E1306CD41A08591A1A45A4157D6
1:(02/03/15 11:46:38)->Disconnected from network resource: \\APPS54\BEW-59820E1306CD41A08591A1A45A4157D6
1:(02/03/15 11:46:38)->Deleting remote share...
1:(02/03/15 11:46:38)->Connecting to remote WMI service: APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:38)->Connecting: root\cimv2, APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:38)->Connecting to remote registry: APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:38)->Connecting: root\default, APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:41)->Deleting remote share...
1:(02/03/15 11:46:41)->Deleting entire folder: C:\BEW-59820E1306CD41A08591A1A45A4157D6
1:(02/03/15 11:46:41)->Deleting entire folder by api: C:\BEW-59820E1306CD41A08591A1A45A4157D6
1:(02/03/15 11:46:41)->Deleting folder files: C:\BEW-59820E1306CD41A08591A1A45A4157D6
1:(02/03/15 11:46:42)->Getting sub folders: C:\BEW-59820E1306CD41A08591A1A45A4157D6
1:(02/03/15 11:46:42)->Deleting folder: C:\BEW-59820E1306CD41A08591A1A45A4157D6
1:(02/03/15 11:46:42)->Querying remote drives...
1:(02/03/15 11:46:42)->Creating remote install directory...
1:(02/03/15 11:46:42)->Creating folder: C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:46:42)->Creating process: cmd.exe /c md C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:46:44)->Creating share: BEW-7CC192989B7046F0AE27B416E120E77A, C:\BEW-7CC192989B7046F0AE27B416E120E77A, BEWPush Temporary Directory
1:(02/03/15 11:46:44)->Creating security descriptor...
1:(02/03/15 11:46:44)->Creating security DACL...
1:(02/03/15 11:46:44)->Establishing connection to network resource: \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:44)->Connection has been established: \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:44)->Copying files to machine: APPS54
1:(02/03/15 11:46:44)->Creating directory: \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp
1:(02/03/15 11:46:44)->Creating directory: \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbusetup
1:(02/03/15 11:46:44)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\Bkupinst.xsl, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbusetup\Bkupinst.xsl, 1
1:(02/03/15 11:46:44)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\data1.cab, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbuSetup\data1.cab, 1
1:(02/03/15 11:46:44)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\data2.cab, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbuSetup\data2.cab, 1
1:(02/03/15 11:46:44)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\data3.cab, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbuSetup\data3.cab, 1
1:(02/03/15 11:46:45)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\data4.cab, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbuSetup\data4.cab, 1
1:(02/03/15 11:46:45)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\NBUPush_ALLIANCE_APPS54.resp, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbuSetup\NBUPush_ALLIANCE_APPS54.resp, 1
1:(02/03/15 11:46:47)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\setup.exe, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbuSetup\setup.exe, 1
1:(02/03/15 11:46:47)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\strpimon.exe, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbuSetup\strpimon.exe, 1
1:(02/03/15 11:46:47)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\VxLogServer.exe, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbuSetup\VxLogServer.exe, 1
1:(02/03/15 11:46:47)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\VxSetup.ini, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbuSetup\VxSetup.ini, 1
1:(02/03/15 11:46:47)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\Symantec NetBackup Client.msi, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbuSetup\Symantec NetBackup Client.msi, 1
1:(02/03/15 11:46:49)->Starting Install: \temp\NBUSetup\strpimon.exe /k SOFTWARE\Veritas\BU\STATUS /i "setup.exe -s /RESPFILE:'NBUPush_ALLIANCE_APPS54.resp'"
1:(02/03/15 11:46:49)->Connecting to remote WMI service: APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:49)->Connecting: root\cimv2, APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:49)->Connecting to remote registry: APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:49)->Connecting: root\default, APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:52)->Creating process: C:\BEW-7CC192989B7046F0AE27B416E120E77A\temp\NBUSetup\strpimon.exe /k SOFTWARE\Veritas\BU\STATUS /i "setup.exe -s /RESPFILE:'NBUPush_ALLIANCE_APPS54.resp'"
1:(02/03/15 11:48:19)->Cleaning up push install...
1:(02/03/15 11:48:19)->Deleting registry key: -2147483646, SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Install\PushStatus
1:(02/03/15 11:48:19)->ERROR: Code(-2147417848): getting parameter object: StdRegProv, DeleteKey
1:(02/03/15 11:48:19)->Disconnecting from network resource: \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:19)->Disconnected from network resource: \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:19)->Deleting remote share...
1:(02/03/15 11:48:19)->Connecting to remote WMI service: APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:48:19)->Connecting: root\cimv2, APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:48:19)->Connecting to remote registry: APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:48:19)->Connecting: root\default, APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:48:22)->Deleting remote share...
1:(02/03/15 11:48:22)->Deleting entire folder: C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:22)->Deleting entire folder by api: C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:22)->Deleting folder files: C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:22)->Getting sub folders: C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:22)->Deleting entire folder by api: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp
1:(02/03/15 11:48:22)->Deleting folder files: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp
1:(02/03/15 11:48:22)->Getting sub folders: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp
1:(02/03/15 11:48:22)->Deleting entire folder by api: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup
1:(02/03/15 11:48:22)->Deleting folder files: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup
1:(02/03/15 11:48:24)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\bkupinst.xsl
1:(02/03/15 11:48:24)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\data1.cab
1:(02/03/15 11:48:24)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\data2.cab
1:(02/03/15 11:48:24)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\data3.cab
1:(02/03/15 11:48:25)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\data4.cab
1:(02/03/15 11:48:25)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\nbupush_alliance_apps54.resp
1:(02/03/15 11:48:25)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\setup.exe
1:(02/03/15 11:48:25)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\strpimon.exe
1:(02/03/15 11:48:25)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\symantec netbackup client.msi
1:(02/03/15 11:48:25)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\vxlogserver.exe
1:(02/03/15 11:48:25)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\vxsetup.ini
1:(02/03/15 11:48:26)->Getting sub folders: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup
1:(02/03/15 11:48:26)->Deleting folder: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup
1:(02/03/15 11:48:26)->Deleting folder: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp
1:(02/03/15 11:48:26)->Deleting folder: C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:26)->Deleting remote share...
1:(02/03/15 11:48:26)->Connecting to remote WMI service: APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:48:26)->Connecting: root\cimv2, APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:48:26)->Connecting to remote registry: APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:48:26)->Connecting: root\default, APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:48:29)->Deleting remote share...
1:(02/03/15 11:48:29)->ERROR: Code(-1): cleaning push install: could not delete folder share
1:(02/03/15 11:48:29)->Deleting entire folder: C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:29)->Deleting entire folder by api: C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:29)->Deleting folder files: C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:29)->ERROR: Code(-2147217406): executing query: ASSOCIATORS OF {Win32_Directory.Name='C:\BEW-7CC192989B7046F0AE27B416E120E77A'} Where ResultClass = CIM_DataFile
1:(02/03/15 11:48:29)->Deleting entire folder by process: C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:29)->Creating process: cmd.exe /c rmdir /S /Q C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:29)->Push install cleaned.
thanks
Al